Privacy Policy
Draft, waiting for legal review. Last updated 6 November 2026.
Who we are
Property Captures is run by Housing Photo Solutions, in the United Kingdom. We decide how your personal data is used, which makes us the data controller under UK data protection law. For anything about your data, email hello@propertycaptures.co.uk.
What we collect
- Your account: your name, email address and password. We store your password scrambled (hashed), so nobody can read it, including us.
- Your photos and videos: the photos you upload, the edits and videos Property Captures makes from them, and the project names and addresses you enter.
- Your use of the site: your credits, the edits you've made and what they cost, your storage use, and the time you created your account.
- Payments: the details described under Payments below. We never see or store your card number.
- Technical details: your IP address is used briefly to stop people overloading the site, and our hosting provider keeps short-term server logs.
How we use it, and why we're allowed to
- To run your account and make your edits. This is needed to provide the service you signed up for.
- To take payments and keep records of them. This is needed to provide your plan, and the law requires us to keep tax records.
- To keep the site secure and prevent fraud and abuse. This is in our legitimate interests, and in yours.
- To send you emails you need: password reset links, payment receipts and failed payment notices. We don't send marketing emails.
Where your data is stored
Our servers, and your account, photos and edits, are stored by our hosting provider Render in Frankfurt, Germany, inside the European Economic Area.
Who we share it with
We only share what each provider needs to do its job for us:
- Render hosts the site and stores your data in Germany.
- Replicate runs our Smart edits (retouch, staging, dusk and Smart motion). When you ask for one, the photo is sent to Replicate, which uses AI models to make the edit and returns the result. Replicate is based in the United States. Slideshow videos and the photo and video editors run on our own servers.
- Stripe takes card payments and manages subscriptions.
- Resend sends our password reset emails.
- Zoho hosts our email inbox, so it holds any emails you send us.
We don't sell your data, and we don't share it for advertising.
Payments
Payments are handled by Stripe. You enter your card details into Stripe's secure form, so your card number goes straight to Stripe. We never see or store it.
We share your email address and account number with Stripe, so it can link your payments to your account. We keep your plan, whether it's active, when it renews or ends, the Stripe reference numbers for your account and subscriptions, the payments you've made and the credits they added. Stripe uses your payment details, and information about the device you pay from, to take payments and prevent fraud, under its own privacy policy.
Transfers outside the UK
Some providers, such as Replicate and Stripe, may handle your data in the United States. When they do, the transfer is protected by safeguards UK law accepts, such as approved contract terms or the UK–US data bridge.
How long we keep it
- Your account, photos and edits: until you delete them or your account. Deleting a photo or project removes its files from our servers right away.
- Payment records: for as long as tax law requires, usually six years, even after your account is deleted.
- Password reset links: one hour.
- Logins: you stay logged in for up to 30 days unless you log out.
Your rights
You can ask us for a copy of your data, to correct it, to delete it, to limit how we use it, or to object to how we use it. You can also ask to receive your data in a form you can take elsewhere. To delete your account or use any of these rights, email hello@propertycaptures.co.uk. We'll reply within one month.
If you're unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk. We'd appreciate the chance to sort it out first.
Cookies and browser storage
We use one cookie of our own, and only to keep you logged in. Stripe's payment script loads on the pages inside your account, and Stripe may set its own cookies and collect information about your device there to prevent fraud. The video editor saves your unfinished video and logo in your own browser, so they're still there next time. That never leaves your device until you export.
Children
Property Captures is for businesses and adults. It isn't meant for anyone under 18.
Changes to this policy
If we change this policy, we'll update the date at the top. If a change affects how we use your data in an important way, we'll tell you by email first.