Terms and conditions

Draft, waiting for legal review. Last updated 6 November 2026.

Who we are

Property Captures is run by Housing Photo Solutions, in the United Kingdom. You can reach us at hello@propertycaptures.co.uk.

Your content

You keep every right to the photos you upload. You confirm that you have the right to use them and to market the properties shown.

Edited images

Smart edits, including staging, dusk, retouch and motion video, are created with automated AI tools. Virtually staged and twilight images are digitally altered. Many markets require them to be labelled that way in listings. Following your local rules is your responsibility.

Starting a plan and your right to cancel

Plans and extra storage start as soon as you pay, so you can use them straight away. By continuing to payment, you ask for your plan or extra storage to start straight away, and you understand that once it starts, you lose your 14-day right to cancel for that payment. You can still cancel future payments at any time.

Payments and refunds

Paid plans are charged monthly and renew until you cancel. You can cancel at any time, and your plan stays active until the end of the month you have paid for. We do not refund payments, including for unused credits, except where the law requires us to. Nothing in these terms affects your legal rights as a consumer. Unused credits stay in your balance. If a Smart edit fails, its credits go back to your account balance. They are not paid back as money.

Prices and VAT

Prices are in pounds sterling and are charged monthly. We are not currently registered for VAT, so no VAT is added to our prices. If that changes, we'll tell you before it affects what you pay.

Storage

Free accounts include 1 GB of storage for photos, edits and videos. Starter includes 5 GB, Professional 20 GB and Agency 50 GB. Extra storage is £1 a month for each 2 GB. If you cancel a plan or stop paying for extra storage, your allowance returns to what you still have, and you will need to delete files to get below it before you can add more.

Acceptable use

Do not upload unlawful content or use Property Captures to misrepresent a property.

No warranty

Property Captures is provided as-is, without warranties of any kind.